Data deletion

How to ask

1. By email: write to [email protected] from the email address on your Jaw Experts account. Use the subject “Delete my data”.
2. Or from inside the app: make the request while signed in.
3. Tell us what you want deleted: your whole account, or only your marketing contact (“Stop contacting me”).

We use your registered email address, or your signed-in app account, to confirm the request is really from you. Only the practice owner can delete a practice account; a team member can ask us to remove their own number. Sign-in messages come from an automated WhatsApp number that does not handle requests, so please do not reply to it. For general questions you can call us on +91 99101 78373.

What we delete

When your account is deleted we remove:

• your personal details: name, clinic, city, email address and WhatsApp number;
• your dental council and registration details;
• the team numbers you added (and a team member’s own details, if they ask);
• your sign-up and lead records, including the sign-up campaign source;
• your consent records and sign-in records.

If a case is still being made, we will talk to you first — we can finish it, or cancel it where possible, before the account is deleted.

What we keep, and for how long

Some records are not deleted with your account, because we need them for the product’s warranty, our quality obligations or Indian tax law. We keep them for the periods below and then delete them:

• Case files (scans, designs, photos, including any patient names in them): available in the app for at least 90 days after delivery, then they may be moved to archive storage. They are deleted once we no longer need them for the product’s warranty or our quality obligations (not less than 2 years).
• Basic case record (case ID, product, dates, warranty, invoice reference): kept for the warranty period of the product and as Indian tax law requires.
• Invoices and the payment records that go with them: kept as Indian tax law requires.
• Records needed to establish, exercise or defend a legal claim, or that a court or authority has asked us to preserve.
• De-identified data used to improve our software (patient and dentist names removed) cannot be traced back to you, so it is not deleted with your account.
• A small do-not-contact note (your number or email only) so that we do not contact you again after you opt out.

Delivered cases cannot be edited or deleted by the dentist. Warranty claims are made by case ID, and the dentist provides the proof needed to support the claim. Where we keep something we use it only for the reason above. We will tell you what we kept and why.

How long it takes

We acknowledge your request straight away and complete it, or tell you exactly what we are keeping and why, within 30 days. Copies in our backups are removed as the backups are overwritten in the normal cycle; they are not used in the meantime.

If you are a patient

Your dentist decides what goes into a case and is the first person to ask. You can also write to [email protected] with your name and your dentist’s name and we will help; we may need to confirm with the dentist before removing case data, and case files are kept for the periods above.

Other requests

To see, correct or limit your data, or to complain about how it is handled, see our Privacy Policy or write to our grievance officer, Dr. Priyanka Puri, at the same email address. Jaw Expert Solutions LLP (trading as Jaw Experts), 194, GF, Sector 56, Gurgaon, Haryana 122011.